Debt Complaints – What You Should Do

If you have any concerns about debt charges/penalties then the first thing you should look at is your original credit agreement.  This will cover such issues as what fees or penalties can be applied to your account in different situations, e.g. if a payment is missed.

If you feel that you are suffering from persistent and abusive phone calls from debt collection agencies then you should immediately write to the collection agency concerned requesting them to stop and informing then that if they don’t you will be taking your complaint to the relevant authorities.  This will sometimes work, but if not seek the help of a debt charity (like the Citizens Advice Bureau in the UK) that will advise you of your rights.  Please also remember that you do not have to speak to debt collectors – simply put the phone down on them!